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Welcome GAYLORD Customers

Finding new and innovative solutions for your library — that’s our specialty. Gaylord library products are now exclusively available from Demco. View the FAQs.

3 Ways You Benefit

  • One stop shopping — Access thousands of products, including Demco exclusives and your favorite Gaylord library supplies, equipment and furniture.
  • 100% satisfaction guaranteed — Enjoy easy ordering, help when you need it and simple returns.
  • Value — Come out ahead with budget-stretching, value-brand products, special offers and contract pricing.

Gaylord Products

Check out the cool new Gaylord library products available from Demco.

Create Demco Account

Your favorite Gaylord library products are available only from Demco. A Demco account ensures continuous access to your favorite products and special offers.

Where to Shop?

The free online Product Advisor tool helps you know where to buy your favorite Gaylord products.

Frequently Asked QuestionsExpand All  |  Collapse All  |  Print FAQs

We understand that you may have questions about what this means for you so we've provided answers to some of the most frequently asked questions.

What's happening?

As of January 1, 2015, Gaylord is now Gaylord Archival and focuses exclusively on providing an unparalleled selection of archival products to preserve, protect and exhibit your collections. Our goal is to bring you innovative archival products and solutions that make your job not only easier, but also better!

We are also deeply committed to ensuring that you have continued access to the most popular Gaylord library products. For that reason, we have chosen to partner with Demco who shares our dedication to libraries and commitment to service. As of January 2015, Demco is now your single source for Gaylord library products. As a recognized leader in the library industry, Demco has invested in the advancement and future of libraries, by providing the most comprehensive selection of library products and services - all while ensuring the same everyday value and convenience that you are used to from Gaylord.

When did this take place?

As of January 1, 2015, Gaylord is now Gaylord Archival providing you with archival supplies, exhibit cases and accessories. At the same time, Demco is your single source for Gaylord library products plus so much more.

You can begin purchasing your Gaylord library products from Demco today! For your convenience, you can now visit demco.com to shop Gaylord library products.

What should I know about Demco?

Demco provides a unique collection of capabilities and solutions based on the evolving needs of your library today and into the future. For over a century, Demco has been serving the needs of America's libraries and schools with a broad offering of over 50,000 products from everyday supplies, innovative furniture and space planning services, as well as, programming, technology and software solutions. Demco provides more of what librarians need with in-depth library expertise and a customer first philosophy to support your ever-changing library and connect you to leading-edge products and ideas.

What does this mean for me?

If you purchase Gaylord archival products, continue to shop Gaylord as you always have.

With a renewed dedication to our archival customers, Gaylord Archival is excited to provide you with not only an expanded selection of archival products but also specialized solutions to serve you better.

You will continue to receive:

  1. Exceptional sales support and customer care
  2. An unmatched product selection including exhibit cases and accessories
  3. 100% Guaranteed in Stock program for all of your archival favorites

If you purchase Gaylord library products, please visit demco.com to place future orders.

You can expect to find the most popular Gaylord library products at Demco, including but not limited to customer favorites such as Iron Horse Book trucks, Gaylord library supplies and Gaylord library furniture. Plus, take advantage of:

  1. Innovative new choices to transform your library — from engaging products to complementary design services
  2. Knowledgeable customer service professionals who will help you find exactly what you need
  3. Immediate savings on your shipping — Just $7.95 on stock orders up to $75

Are you an International customer?

If you are an International customer, rest assured that your Gaylord International team is here to help you. Please click here to learn more > Español >

Is there an easy way to transition my library business to Demco?

YES! Gaylord and Demco have worked together closely to ensure a smooth transition for customers purchasing library products from Demco. We've developed the gaylord-demco-productadvisor.com to assist you.

Simply sign in and you can:

  • Determine if the products you purchase are classified as library or archival products
  • Search for your favorite Gaylord library products
  • View your Gaylord product history
  • Set up a Demco account (if you currently don't have one)

How should I place my Gaylord library order?

A helpful first step is to determine if the products you purchase are classified as library or archival products. The Gaylord Product Advisor Tool makes this easy.

As of January 1, 2015
For customers who purchase archival products, Gaylord Archival will provide you with archival supplies, exhibit cases and accessories.

You can place your order by contacting Gaylord Archival:
Phone: 1-800-448-6160 Email: customerservice@gaylord.com
Fax: 1-800-272-3412 Website: gaylord.com
Mail: Gaylord / P.O. Box 4901 / Syracuse, NY / 13221-4901

For customers who purchase library products, Demco is now your single source for all Gaylord library products plus so much more.

You can place your order by contacting Demco:
Phone: 1-800-356-1200 Email: order@demco.com
Fax: 1-800-245-1329 Website: demco.com
Mail: Demco / P.O. Box 7488/ Madison, WI 53707-7488

Can I get Gaylord library products at Demco?

YES! All of the best-selling Gaylord library products are available at demco.com. You can also visit gaylord-demco-productadvisor.com for help finding your favorite Gaylord products.

Many of your favorite library products are featured in the Demco 2015 Annual Catalog (mailed December 2014). To request a catalog, visit demco.com, Search: catalog

For your convenience, the Gaylord and Demco product numbers are listed side-by-side for easy reference.

If you're unable to find what you are looking for or would like personalized assistance with library products, please call Demco Customer Service at 1-800-356-1200.

Will I be getting a Gaylord Annual Catalog?

Yes, the new and improved 2015 Gaylord Archival catalog has an unparalleled selection of archival products to preserve, protect and exhibit your collections. If you have not received a GAYLORD ARCHIVAL catalog in the past, click here to request your 2015 Gaylord Archival catalog now!

The Demco 2015 Annual Catalog (mailed December 2014) is your sourcebook for library products. It brings you even greater value on name brands, such as Accucut, Bretford and 3M. Plus, it features your favorite Gaylord library products. To request a catalog, visit demco.com, Search: catalog

Will I need to set up an account with Demco?

YES. Creating a Demco account is easy! Click here to start.

Do you have a Demco Data Sheet and W-9 form in case I need to set up Demco as a new vendor?

YES! You can click here to download it now.

I have a Gaylord contract. Does Demco have contracts?

Both Gaylord and Demco are committed to providing libraries with the best possible pricing. If you are an organization with special Gaylord pricing, you may qualify for Demco's library discount and contract program. To see if you qualify, simply sign in and activate your Demco account. Once you do this, any special terms will be listed. Contract details may also appear in Demco catalogs that are sent to you, including the Demco 2015 Annual Catalog.

I have more questions - who can I talk to?

For customers who purchase archival products, please contact Gaylord Archival:
Phone: 1-800-448-6160 Email: customerservice@gaylord.com
For customers who purchase library products, please contact Demco:
Phone: 1-800-356-1200 Email: welcomeCenter@demco.com

We’re happy to help!

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