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Welcome International Customer!

Finding New Ways to Serve Our Customers and Communities

We want to assure you that your health and our employees’ health are our top priorities. With that in mind, we’re working hard to ensure you still receive the same level of service you’ve come to expect from Demco.

Our customer service team is delivering exceptional service from their homes, and our warehouse staff is taking extra safety precautions when fulfilling your orders. In addition, our dedicated manufacturing staff is producing essential face shields for healthcare workers across the country.

On this page, you’ll find resources to help you navigate new challenges, get the details of our updated ordering and shipping procedures, and learn about the changes we’ve made to protect the health of our coworkers.

Finding New Ways to Serve Our Customers and CommunitiesFinding New Ways to Serve Our Customers and Communities

Updated Ordering and Shipping Procedures

Due to the high number of public library and school closures, we’ve made some adjustments to make sure you receive your order when it’s most convenient for you. Please review the following information regarding current and future orders.

  • New Orders

    • If you place your order by phone, we will confirm your shipping location is open to accept deliveries.
    • If you place your order online, you can provide this information by writing a note in the Shipping Instructions or Questions field.
    • All other incoming orders will be put on hold until we receive confirmation that the shipping location can accept deliveries.
    • Once we receive confirmation that the shipping location is open, we will release your order to ship.
    • If your location is closed, we will work with you to plan the best course of action, including adjusting shipping locations or delivery dates.
    • If you have any questions or need to make any changes after submitting your order, please email custserv@demco.com (preferred method) or call 800.962.4463. Please have your order reference number ready.
  • Orders in Process That Have Not Shipped

    • All orders that have not yet shipped will be put on hold until we receive confirmation that the shipping location can accept deliveries.
    • Your shipping date will be rescheduled to a date at least 30 days from your order date. Please watch for an email from Demco that will update you on the steps you need to take to get your order released for shipping.
    • If there will be no one at the location to accept deliveries, we will work with you to plan the best course of action, including adjusting shipping locations or delivery dates.
    • If you have any questions or need to make any additional changes, please email custserv@demco.com or call 800.962.4463. Please have your order reference number ready.
  • Orders That Have Already Shipped

    • If your order has already shipped, you should have received a notification email that your delivery is in transit to your specified shipping location.
    • If you have any questions or inquiries, please email custserv@demco.com or call 800.962.4463. Please have your order reference number ready.
  • Customers Receiving Orders Shipped Via FedEx

    For customers who receive orders via FedEx, we will follow the same steps as above; however, we want to share FedEx’s statement regarding shipping impacts:

    FedEx is adhering to all regulations and guidelines from government authorities related to containment of COVID-19. These work and travel restrictions may affect shipments inbound and outbound to and from impacted areas, as well as shipments moving within those areas. Customers can visit fedex.com or tnt.com to check the status of their shipments.

  • Paperless Billing

    If you need to pay an invoice or check the status of an invoice remotely, please visit demco.com/paperless to access your Paperless Billing Customer Portal.

Updated Workplace Safety Policies

  • Demco has put several procedures in place to protect the health of our coworkers.

    • Demco headquarters in Madison, Wisconsin, is open to a limited staff for critical business functions only and is closed to visitors. All coworkers that are able to work remotely are doing so and are ready to assist you.
    • Demco’s Fort Atkinson, Wisconsin, office is closed to coworkers and visitors.
    • Demco’s manufacturing and shipping facility in DeForest, Wisconsin, is open to a limited staff for essential manufacturing and distribution functions only and is closed to visitors.
    • We have increased cleaning and safety protocols throughout our facilities per CDC guidelines.
    • We have put a temporary attendance policy in place to give our coworkers greater flexibility to take time off for COVID-19-related reasons.
    • We have suspended all business travel per CDC guidelines.

We are closely monitoring COVID-19 updates, and we will continue to evaluate operating procedures as needed to serve you. If there are delays in processes, timing, carriers, or products dependent on third-party vendors, we will keep you informed and update this page as this rapidly developing situation evolves.

These are unprecedented times for everyone, and we stand with you as you focus on your families, your students, and your communities.

As you plan for new services and prepare to reopen your spaces, we know that the health and safety of staff, students, and patrons is your top priority. We’ve pulled together some resources to help you meet these new challenges.

Learn More

Looking Forward to Brighter Days

Looking Forward to Brighter DaysLooking Forward to Brighter Days

In the midst of stress and uncertainty, we’re hanging in there and looking for ways to keep everyone smiling (including finding out whose kids and pets are most likely to crash a conference call)!