Returns & Exchanges
We’re here to help! Contact an experienced customer service representative to return or exchange a qualifying item within six months of your invoice date. Products that are unused, in their original packaging, and resalable will be considered for a Demco credit or refund.
A restocking fee and return freight charges may apply for some returned products. We will inform you of this amount when you contact us about your return. Please understand that furniture, special orders, custom products, made-to-order products, and international orders cannot be returned or exchanged unless you receive them damaged or defective. Anything that has been engraved or imprinted is nonreturnable. A restocking fee may also apply to canceled orders for these products.
Not sure if an item qualifies for a return or exchange? Give us a call.
When you receive your order, inspect your shipment for possible damage before signing the delivery receipt.
If your FedEx Ground or parcel post shipment arrives damaged, call a customer service representative for an immediate replacement. Please keep all cartons and packing materials along with your damaged merchandise until you have spoken with us.
If your truck shipment arrives damaged, refuse the shipment, and call a customer service representative for further instructions. If you did not refuse the shipment:
- Write a note on the delivery receipt describing the damage. The trucking company is liable for damages only if you note it on the delivery receipt.
- Please keep all cartons and packing materials along with your damaged merchandise until you have spoken with us.
- If upon further inspection you find more damage, contact us immediately.
- Call a customer service representative for further instructions.